Frequently Asked Questions

Your access activates immediately after payment confirmation. Use the email you entered at checkout to sign in from the main page. If you don’t see an access email within 10 minutes, check spam/promotions, then request a new login link in the “Ask a question” form below.

Most login issues are caused by a typo or a different email than the one used at checkout. Search your inbox for “Growing Greens” and try signing in with the exact email shown on the receipt. If it still fails, submit the form with your purchase email and the approximate purchase date; we’ll resend access instructions.

We accept major debit/credit cards. Your bank may require 3‑D Secure confirmation. If a payment fails, try a different browser, temporarily disable ad blockers for checkout, and confirm your billing address matches your bank records.

Yes. A receipt is sent automatically to your purchase email. If you need an invoice with additional details (company name or billing address), submit an “Ask a question” request and include the exact information to appear on the document.

If you purchased by mistake or can’t access the content, contact us as soon as possible with your purchase email. We review refund requests case‑by‑case and typically respond within 1 business day. Provide your order time, last 4 digits of the card (if available), and a short explanation to speed things up.

Yes—select courses include a downloadable certificate after you complete all required lessons. If your certificate doesn’t appear, make sure your progress is saved (stable connection, cookies enabled), then contact support with your course name.

First, try switching networks (Wi‑Fi ↔ mobile hotspot), then refresh and restart the lesson. If you use a VPN, turn it off. On mobile, ensure Low Power Mode is disabled. Still stuck? Tell us your device model, browser version, and the lesson title so we can reproduce it quickly.

We support the latest versions of Chrome, Safari, Firefox, and Edge. Enable cookies and local storage so your progress can be saved. If you use strict tracking protection, add an exception for smoothhub.click.

For account safety and licensing reasons, course access is intended for the purchaser. If you need team access or a gift purchase option, message us with your request and we’ll suggest the best path.